Moving a Call Center
I am working with a Federal Government contractor, exploring the feasibility of moving a 100-seat 7X24 Help Desk to another city in a timely manner. Has anyone ever moved a call center? If so, what would the cost be for a 100-seat center and the lead time we should expect to accomplish this? The issues we are primarily concerned with, in addition to the facility itself and the related infrastructure are all related to replacing the staff that does not wish to relocate, as in recruiting and training new personnel. I’m looking for some advice from someone who has had to do this before.
Steve Oviatt
July 10th, 2008 at 1:01 pm
Just In Time Consulting, in association with TMNG Global has the Call Center Experienced resources available to assist you with these issues.
We are a fee based Call Center Consulting Group.
I also represent company that has a 200 seat center in Florida immediately available, thus reducing the hunt and staff time line.
Contact me at: james@jitconsulting.us
July 16th, 2008 at 3:23 pm
I have consolidated, relocated call centers around the world. I can build-out and relocate a 100 seat center within 120 days if we want to move quickly and take on the risks. I would recommend opening the other site, mirror the support and then turn the other one off. This could take about 6 months and your customers would never know it happened if you do it right. Cost is dependent on what you have in place today, such as telephony, PBX’s, VRU etc.
I would be happy to discuss this with you in more detail if you like.
Bob
barnesrf3@verizon.net