Call Center Networking Group

I am hopeful that you will be able to help with this question I’ve posted to LinkedIN regarding headsets to use with Linksys/Cisco VOIP phones.

What is the best headset for use with a Linksys SPA942?

I’m looking to buy headsets for my department. We are on a VOIP platform and most of my sales people use Linksys SPA942s. I currently have people testing the Plantronic S12 and Dassan Free Mate DH-023T. The feedback on the S12 has been better but I’d like to know if there is a specific product that you’ve used that you find provides superior performance and also what the unit cost was. 

Aaron
aaron_mccade@rogers.com

JetDial® Hosts Webinar on Its Hosted Outbound Dialer / Inbound ACD Software and JetChat Active Chat Services

JetDial is fully hosted outbound and inbound call center software (www.jetdial.net).

JetDial’s on-demand VoIP call center software offers a next-generation alternative to premise-based outbound dialers and inbound automated call distribution (ACD) systems.

JetDial provides businesses with the freedom to manage their sales and customer service operations without the need for extensive technological set-up, equipment, software, etc.

Also, JetDial’s “My JetChat” service is the industry’s most robust chat service, enabling proactive pop-ups and multimedia (text, images and video) during online chat sessions on websites.

Join Jeff Felman from JetDial, a member of LinkedIn’s North American Call Center Professionals Group, on Thursday, July 17^th at 1pm PT for an online webinar on the power of JetDial and JetChat.

Register now by emailing Jeff Felman at jeff.felman@jetdial.net or by calling him at (310) 566-7451.

Contact Info:

Jeff Felman

JetDial

(310) 566-7451

jeff.felman@jetdial.net

www.jetdial.net

I am wanting to reach out to this group for assistance with finding a temporary possibly long term facility for my call center due to flooding in our state.  Any assistance you can provide will be appreciated.

Debbie Sniegowski

I am the Marketing Director for all of our Customer and Call Center events at IQPC.  We have a few events coming up at the end of the year and it would be great if you could post these on your blog.  The information is as follows:

Call Center Week Canada

August 18 – 21, 2008 | The Grand Hotel & Suites, Toronto, ON

Creating a Superior Customer Experience Through the Next Generation of Call Centre Management

www.iqpc.com/us/callcentrecanada

4th Customer Feedback Week

September 22 - 25 | The Westin Peachtree, Atlanta, GA

Best practices in collecting, analyzing and tracking customer feedback

www.iqpc.com/us/customerfeedback

Customer Loyalty Week

November 10 – 12, 2008 | Miami

Designing and Delivering a Customized Experience to Retain Customers

www.iqpc.com/us/customerloyalty

Customer Feedback Summit

February 23 – 25, 2009 | Florida

www.iqpc.com/us/customerfeedback

Customer Loyalty Summit

March 30 – April 1, 2009 | Venue to be confirmed

www.iqpc.com/us/customerloyalty

Sarah

Welcome to WordPress. This is your first post. Edit or delete it, then start blogging!

I have a client in Las Vegas looking for a marketing agency to help them in strategic database marketing, with the possibility of front end advertising strategies.  The client is in the hospitality and timeshare industry (consumer level).  

We are looking to identify a couple of marketing agencies who are well experienced and/or targeted in the hospitality, gaming and/or timeshare industry.  Do you have any potential recommendations?

The opportunity is somewhat broad, however our client is trying to better understand who their real buyer/customer is (timeshare customer), what makes a good timeshare customer prospect, channels to reach them, proper incentives to bring them in, proper type of front end marketing strategies for this, etc… Identifying a potential prospect all the way through making them a timeshare customer.

Once I identify a couple of well suited agencies, I would like to make introductions to the CEO.   They prefer to identify a shortlist of potential agencies as soon as possible.

Your assistance is greatly appreciated.

Chad McDaniel

President

M.E.R. Inc. (McDaniel Executive Recruiters)

866-991-3555 (toll-free)

204-953-3933 - Fax

mcdaniel@justcareers.com

www.justcareers.com

I am the manager of a 6-seat call center that will be growing within the next few months.  We have access to all the hardware and software to allow our call center employees to work from home; however I do not have virtual call center management experience.  I would appreciate any helpful advice and insight as to how to implement and run a virtual center.  Any known websites, organizations and/or tips would be helpful!

Megan Batchler

I am trying to determine a ratio between the number of customer service inquiries to number of digital converter boxes sold.  The converters will be sold in retail outlets and the end user will be installing.  If 1,000,000 units are sold, how many customer service calls could be expected?

Tim Duggan

Please Email Travis directly for a free copy of this report.

The Business Process Change Guidebook has been used to help improve call center ops for ESPN, Comcast, Galileo and others…my freebie to the group.

Travis

travis.healy@processmodel.com

4th Annual Customer Contact 2008, West: A Frost & Sullivan Executive MindXchange
The People, Processes and Technologies Delivering Customer Satisfaction, Retention, Loyalty and Growth
Laguna Cliffs Marriott Resort & Spa, Dana Point, CA
October 19-22, 2008

www.frost.com/ccw 

2nd Annual Customer Contact 2008, Europe: A Frost & Sullivan Executive MindXchange
Success Strategies for Delivering Pan-European Customer Contact Excellence
Barcelona, Spain
November 9-11, 2008

www.frost.com/cce 

5th Annual Customer Contact 2009, East: A Frost & Sullivan Executive MindXchange
Challenging Conventional Wisdom for Breakthrough Performance
East Coast Locale
Aprril 19-22, 2009

www.frost.com/ccs